Returns & Exchanges
To return or exchange a product, we recommend that you first email us at firstname.lastname@example.org. Returns and exchanges must be submitted within 7 days of receiving your order. Please reference your tracking number to know what date your product arrived. All products must be unopened and in the same condition as you received it.
Please note that the original shipping fee is non-refundable. Please ship returned products to 150 King Street West, Kitchener, Ontario, N2G 1A6.
You will be responsible for any shipping costs when returning or exchanging items. Once the product has been received and is approved for return, you will be credited a full refund on your original method of payment, minus the original shipping cost. Once the refund has been approved, please allow up to 12 business days for the refund to appear on your card. For exchanges, please note that you will be charged an additional shipping fee for the exchanged product. The Golden Mean Wellness Shoppe is not responsible if packages are not received back to us. Please consider opting in with your shipping provider to track the package to ensure successful delivery.