We will process your order within 1-2 business days. In case of an unusual delay, you will be contacted via email. If you have not received your order confirmation within 48 hours of placing your order, please email us and we’ll be happy to forward the confirmation to you.
Lost and Damaged Items
www.thegoldenmeanwellness.com is not liable for any damages incurred during transit, and lies within the responsibility of Canada postal service. All purchases are made at the buyers’ own risk. The Golden Mean Wellness Shoppe does not assume any responsibility for lost or damaged packages. If you have a concern about your order, please contact us via e-mail. For administrative purposes, please do not return your product prior to contacting us. If you qualify for a refund or online credit, shipping and handling fees are non-refundable.
For any questions or concerns please email email@example.com. Our customer service team is available Monday-Friday 10:00am – 6:00pm and Saturdays 10:00am - 3:00pm, weekends and holidays excluded. While we try to respond to all inquiries day of, some requests may take up to 48 hours to reply to.
To return or exchange a product, we recommend that you first email us at firstname.lastname@example.org. Returns and exchanges must be submitted within 7 days of receiving your order. Please reference your tracking number to know what date your product arrived. All products must be unopened and in the same condition as you received it.
Please note that the original shipping fee is non-refundable. Please ship returned products to 150 King Street West, Kitchener, Ontario, N2G 1A6.
You will be responsible for any shipping costs when returning or exchanging items. Once the product has been received and is approved for return, you will be credited a full refund on your original method of payment, minus the original shipping cost. Once the refund has been approved, please allow up to 12 business days for the refund to appear on your card. For exchanges, please note that you will be charged an additional shipping fee for the exchanged product. The Golden Mean Wellness Shoppe is not responsible if packages are not received back to us. Please consider opting in with your shipping provider to track the package to ensure successful delivery.
The gentle formula of Diva Wash leaves your body clean, soft and never dry and can even be used by the whole family as a daily facial cleanser and shower or bath gel.
While knee deep in research for DivaWash, we discovered that women in the 1950s were encouraged to use household cleaning products as vaginal cleansers. That’s right; the same products used to polish floors were also used to care for women’s feminine hygiene needs. Although vaginal cleansers have come a long way from being the same composition as floor polish, the chemicals and perfumes of cleansers sold today continue to cause irritation, dry skin and overall discomfort for many women. They are also guilty of leaving behind harsh residues that can compromise the composition of The DivaCup as well as the health of your vagina. To ensure the integrity of The DivaCup and our bodies, we created DivaWash, a botanically-based, all natural cleanser specifically designed to protect the silicone material of The DivaCup – and your body. The gentle formula leaves your body clean, soft and never dry and can even be used by the whole family as a daily facial cleanser and shower or bath gel.
Please Note: DivaWash is designed to be used externally and to wash The DivaCup. It is not intended to be used as a douching agent.
- Naturally pH balanced.
- Gentle, fragrance-free formula makes it ideal for sensitive skin.
- Concentrated formula that helps to reduce our eco-footprint.
- Made of 100% plant-based ingredients.
- Manufactured with no animal testing or animal ingredients.
- Safe for your body with no added parabens, sulfates or petrochemicals.
DivaWash is the perfect companion to The DivaCup.
Water, Cocamidopropyl Betaine, Disodium Laureth Sulfosuccinate, Sodium Lauryl Sulfoacetate, Sodium Methyl 2-Sulfolaurate (and) Disodium 2-Sulfolaurate, Glyceryl Caprylate/Caprate, Sodium Chloride, Potassium Sorbate, Orange Oil.
Care During Your Cycle
The first thing you must always do before removing or inserting your DivaCup is to thoroughly wash your hands with warm water and soap. Before insertion and after removal, you must also wash your DivaCup using The DivaWash or warm water and a mild, unscented, water-based (oil-free) soap. Remember to empty and wash your DivaCup at least twice a day, a minimum of every 12 hours. If you are unable to wash The DivaCup after removal (for instance when using a public restroom), wash your hands thoroughly before entering the stall, empty the contents in the toilet and simply use a dry or damp tissue to clean the cup. At the next convenient time, clean as per the above instructions. When traveling, or otherwise, always wash the cup using potable (safe to drink) water.
What Not to Do
Never use a lubricant to insert The DivaCup. The ingredients in lubricants can damage the silicone, so we suggest using only water as a lubricant! When cleaning your DivaCup be sure to avoid using: vinegar, tea tree oil, scented/fragranced soap, castile/peppermint soap or any other oil based soap, rubbing alcohol, antibacterial soap, hand sanitizer, pre-moistened wipes, baking soda, hydrogen peroxide, dishwashing soap, bleach or harsh chemicals as some have been known to damage or compromise the silicone (may leave a sticky or powdery film, etc.) and may need to be replaced to avoid irritations, burning, etc. If you have cleaned your DivaCup with any of the non-recommended cleansers, replace the cup if there are any signs of deterioration or if you experience irritation. We do not recommend cleaning The DivaCup in the dishwasher because chemicals, detergents and residue from previous dish washing could harm the cup.
Cleaning Your DivaCup Rim and Holes
The four holes under the rim of your DivaCup are of vital importance. They create the seal that secures the cup in place. If the holes need extra cleaning, we suggest that you gently stretch each hole under warm running water to remove any debris. You can also soak the cup in warm water for a few minutes then use a soft toothbrush (specifically designated only for the cup) for this. You can use a toothpick (discarding after use), as well. We do not suggest a pin as it may cause damage to the cup.
End of Cycle Care
At the end of your cycle, wash The DivaCup as you normally do with either the DivaWash or warm water and a mild, unscented water-based (oil-free) soap. As needed, you can boil The DivaCup in an open pot of boiling water for five to ten (5 -10) minutes with plenty of water. Do not leave the boiling pot unattended. If you accidentally burned your cup when the pot boiled dry, your cup may be ruined and should be replaced.
After use and proper cleaning, The DivaCup must be placed in something that will allow for air flow. For this reason each DivaCup you buy comes with a breathable drawstring cotton pouch. After proper cleaning, place your DivaCup in your carrying pouch, in a safe place, where it can stay until your next period. Please Note: The DivaCup should not be stored in a plastic bag or airtight container as it is impossible for moisture to evaporate without air flow.
Over time, menstrual cups can discolor for various reasons. If The DivaCup starts to discolor, you can try boiling it as per the instructions in the User Guide. A discolored DivaCup does not mean you need to replace the cup.
Silicone itself is odor-free, but if your cup does develop an odor, depending on what cleanser was used, and a number of factors unique to each woman, the silicone may be compromised. You can try boiling the cup as per the instructions in the User Guide, however if an odor remains after boiling and thoroughly washing your cup, you may want to consider purchasing a new cup.
Silicone is not recyclable, but, since it starts out as sand, it degrades over time depending on the temperature, anaerobic activity and moisture in the landfill. This applies to all products made from silicone, like baby bottle nipples and toys. To dispose of your DivaCup, thoroughly wash the cup, cut it up into smaller pieces, and dispose in the trash.
We recommend that you inspect your cup regularly for signs of deterioration (such as a sticky or powdery film, severe discoloration or odor, etc.) or if you experience irritation. If for some reason your DivaCup starts to discolor or develop an odor you may want to consider replacing it or giving it a thorough cleaning by boiling it and washing it well with the DivaWash. It is important to follow the Cleaning & Care instructions outlined in your User Guide to ensure good vaginal health and prevent any damage to the silicone. If at any time The DivaCup is exposed to unsanitary conditions such as a toilet, please replace it with a new one.